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ABOUT THE CERTIFIED HOSPITALITY HOUSE (CHH) PROGRAM:

This program provides members with access to our online learning management system, which contains over 1,600 valuable educational courses specifically useful for our industry.  
 

COST: the subscription is based on the number of rooms and the cost is an annual subscription that includes one user. 

 

SEVEN CORE CATEGORIES:

In order to achieve the CHH designation, organizations are required to fulfill continuing education units in seven core categories. The seven categories are:
1. OPERATIONS: Business skills and effective use of resources are a prime component in successful house management. Hours in this area focus on business fundamentals critical to efficient process development effective use of resources, business skills, asset management, and successful house management.
2. FACILITY MANAGEMENT: This category focuses on facility management specific trainings including architecture, design, expansion, and proactive maintenance programs.
3. GUEST RELATIONS: Positive relationships and interpersonal communication skills are essential. Hours in this category include relationship and dialogue development, death and dying for healthcare professionals, communal living, conflict resolution, compassion fatigue. 
4. NON PROFIT MANAGEMENT: Hours in this category are critical to successful mission delivery and include building your ideal board of directors, efficacy and feasibility studies, fundraising, development, and annual and impact reports.
5. HUMAN RESOURCES: Hours in this category focus on employee relations, staff development, recruitment, orientation, and retention.
6. INTERNAL IMPROVEMENT: hours in this category include trainings where the candidate has learned about oneself in a formal, structural way. Hours in this category include self-care, compassion fatigue, trauma stewardship, empathy training, emotional intelligence.
7. EMERGENCY MANAGEMENT: Hours in this category are focused on having policies and processes in place to ensure the well-being and safety of guests, volunteers, visitors, and staff. Topics include: natural disaster planning, active shooter drills, etc.

BENEFITS OF PARTICIPATING

  • Confirmation of quality for your valued donors and grant-making organizations. 
  • Improved availability and risk mitigation: employees with the right skills can identify problems and provide solutions with ease.
  • Improved productivity and reduced cost, decreased turnover: employees with certifications tend to stay with organizations longer, reducing hiring costs and minimizing disruption to the organization. Reducing turnover can go a long way to mitigating financial and time losses that accompany high turnover.
  • Superior agility: while many individual’s focus on specific tasks in their field, cross-training and upskilling staff with professional certification makes an organization more agile and improves the overall performance.
  • Professional credibility: Give your guests, your partners, and your support community confidence in your organization.
  • Boost productivity: studies by a variety of organizations (including Microsoft, IDC, CompTIA, and Novell) have shown that employees with a professional certification are more productive. That’s because certifications better prepare your team to deal with day-to-day challenges. Certification helps lead to more efficient processes and can improve the productivity of team projects.
  • Improved efficiency: best practices in budget, financing, human resources, and can help your team quickly identify inefficiencies and can increase your success, financially.
  • Become a better evaluator of the talent and skills of others. Once you work through Certification you will be in a better position to evaluate the skills of others, evaluate your own strength and weaknesses, and gain a broader understanding of the skills that are most effective.
  • Gain confidence that your team set a goal, developed a plan, and worked through each benchmark.
  • Gives you a growing toolkit to draw upon when needed. You have mastered and new body of knowledge and may have filled in areas that were blindspots prior to Certification.
  • Experience is the greatest teacher, but Certification and standardized education benchmarks ensures that you have exposure to ideas outside of your comfort zone.
 

Download the CHH Program Benefits Brochure
 

Registered users may access the CHH online learning system by logging in here.

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