• Survey was approved by the Institutional Review Board (IRB) on July 31, 2019
  • Number of Questions: 43 Questions (questions are formatted as multiple choice, rating scale, check boxes, and fill in the blank.
  • Estimated Length of Time to Complete the Survey: no more than 15 minutes
  • Available to Distribute Electronically or as a Hard Copy Survey: Houses can determine which format they would like to use.  

*If you are a current member of HHN and participate in the National Impact Survey, then the final report is FREE!
IMPORTANT: please see the link above for  instructions on how to participate in the program. 
All responses must be received by October 3, 2019. 


  • Measuring the Effectiveness of a Program: Measure what is effective, what works, and what specific services are achieving the desired results.

  • Identifying Effective Practices: Identify which activities you should continue, what to develop, and where to focus limited resources (staff, time, financial)

  • Identifying Practices that Need Improvement: Some practices may need to be modified or changed in order to improve.

  • Proving Your Value to Existing and Potential Funders: The climate for funding social services and capacity building has undergone radical transformations. Funders are keenly aware of the need to document the success of programs. It is vital social programs are able to demonstrate that they meet the requirement for established evaluation standards.

  • Getting Clarity and Consensus Around the Purpose of Your Program: Everyone in your organization from board members to staff and volunteers, should understand what is going on in your programs and what it is intended to achieve.

The Hospitality Impact report will benefit your organization AND HHN, enabling us to better advocate for our members!


Please watch the program orientation video to find out how to prepare to participate in this program, understand how the process will work, and get answers to frequently asked questions. 


Benefits of the Hospitality Impact Report
View a Sample Summary Report


Thank you to the National Hospitality Impact Survey team!

Toni Moore,
President and CEO of Philos Hospitality
HHN National Hospitality Impact Survey committee chair

Dr. Denna Wheeler, Ph.D.,
Director of Rural Research and Evaluation
Center for Health Sciences and Center for Rural Health
Oklahoma State University

Dr. Catherine Curtis, Ph.D., CHE
School of Hospitality and Tourism Management
Oklahoma State University


And thank you to our Pilot Committee for your tremendous effort in preparing this tool, which will benefit our members and HHN!

  • Dan’s House of Hope (Houston, TX)
    An independent non-profit that serves Adolescents and Young adults (AYA’s ages 15-39) with cancer through lodging and support services.

  • Family House, Inc. (Pittsburgh, PA)
    Serves patients and families receiving medical care in Pittsburgh at four separate house locations.

  • Gift of Life Family House (Philadelphia, PA)
    Serves transplant patients and their families receiving treatment in Philadelphia for transplant-related care.

  • JW House (Santa Clara, CA)
    Located on the campus of Kaiser Permanent Santa Clara Medical Center, JW House serves individuals and families from area hospitals.

  • Philos Hospitality (Tulsa, OK)
    A faith-based nonprofit that provides lodging for families and caregivers receiving treatment in Tulsa, OK.

  • SCCA House (Seattle, WA
    Serves patients and families traveling to Seattle Cancer Care Alliance.

  • SECU Family House at UNC Hospitals (Chapel Hill, NC)
    Serves patients and families traveling to UNC Hospitals for medical treatment.